Malzeard Road Medical Centre

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Due to the increasing spread of the recent coronavirus, the surgery has taken steps to minimise the risk to both our staff and patients.

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Malzeard Road Medical Centre

Luton

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Tel
01582 481700

Fax
01582 723340

2a Malzeard Road,
Luton,
Bedfordshire,
LU3 1BD
Map

CQC Inspected and Rated
Good

We are currently CLOSED.

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Practice Information

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Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions

Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests

Appointment Cancellation

Ask the Doctor a question

Ask the Practice a question

Repeat Prescription requests

Help with medications

Request test results

Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma

Diabetes

Epilepsy

Smoking

Mental Health

Alcohol

Blood Pressure

Find the forms that you need:

New Patient registration

Change of details

Register for online services

Give feedback to the Practice:

Feedback and Complaints

Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such as travel services.

Health services and health support groups in your area.

Help from NHS.uk regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Home

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Online Requests

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Malzeard Road Medical Centre

Luton

News

Online Isolation Note
- New
25/03/2020
From Friday 20th March onwards, those who have COVID 19 or are advised to self-isolate will be able to obtain an online "isolation note" by visiting NHS 111 online and completing an online form, rather than contacting the GP Practice. For COVID 19 ca Read more
Important Update - Coronavirus (Covid-19)
- New
13/03/2020
Due to the increasing spread of the recent coronavirus, the surgery has taken steps to minimise the risk to both our staff and patients. IMPORTANT MESSAGE - AS A PRECAUTION ONLY, the practice asks all patients not to attend the surgery if they have Read more
Coronavirus
11/02/2020
Do you want to make your voice heard?
23/01/2020
Stay well this Winter
13/11/2019
Flu
27/09/2019
Luton Extended Hours Service
28/08/2018

Phone

Tel
01582 481700
Fax
01582 723340

Location

2a Malzeard Road, Luton, Bedfordshire, LU3 1BD
Map

Message

News
2

Malzeard Road Medical Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Malzeard Road Medical Centre

News

Malzeard Road Medical Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Malzeard Road Medical Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):