Introducing Our New Total Triage System – LIVE on our website from 17th February 2025.
Malzeard Medical Centre is moving to a new online triage system.
Patients no longer need to join a queue on the phone at 8.00am or stand outside waiting for the doors to open.
This allows patients to access the help they need in a timely manner without having to contact us multiple times and will take less time than it takes to phone up. It will also allow the surgery to use our resources in the most effective manner by directing patients to the most appropriate clinician, who may be a GP, Advanced Clinical Practitioner, Pharmacist or signposted to another service or self-care.
If patients have an ongoing issue, please tell us who has been dealing with the problem and we will endeavour to provide continuity of care. The form is brief and easy to use, but the more information you give us, the easier it will be for us to help you. Forms with insufficient information will be replied to with a request to provide more information.
Prescriptions can still be ordered via the NHS App, AirMid or SystmOnline. The NHS App also allows patients to see their results without having to contact the surgery so we would encourage patients to sign up for this.
If you haven’t already signed up to receive messages via SMS please do as this means we can contact patients promptly about appointments, results, and other issues.
Please click on New Appointment System Patient FAQ’s