Appointments

All consultations are by appointment, except in an emergency.

Our receptionists generally book routine appointments on a first come, first served basis, usually in negotiation with the patient as to the most mutually convenient time.

We cannot always guarantee that patients will be seen at the appointed time or that they will be seen by the doctor they have arranged to see.

Contact us with SystmConnect

You can contact a doctor, nurse or other healthcare professional online using a website called SystmConnect.

Urgent appointments

We do offer an emergency service whereby no one in urgent need is ever turned away during surgery hours.

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

use the SystmConnect service
phone us on 01582 481700

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Patients requiring routine appointments should book a few days in advance, allowing at least 48 hours. You have the right to express a preference for a particular practitioner, such as a female doctor, and we’ll do our best to accommodate this. Any such preference should be clearly mentioned at the time of making the appointment.

To request a routine appointment in advance during opening times:

use the SystmConnect service
phone us on 01582 481700
use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Luton extended hours service

The Luton extended access service, which has been available from 4th September 2018, enables all Luton patients to book routine appointments with a GP, practice nurse or healthcare assistant through their practice.

This service operates on Monday to Friday evenings from 6pm to 9pm and Saturday and Sunday mornings from 8:30am to 2:30pm at two local GP practices. The service will not operate from within our practice but patients will be offered appointments at Medici Medical Centre or Gardenia and Marsh Farm Practice.

Patients unable to get to clinics at our surgery for chronic disease management such as asthma, COPD, diabetes, hypertension and rheumatoid arthritis may attend these clinics to have reviews. The clinicians in this service will have full access to your GP records from the surgery.

For more information regarding the extended access service or to book an appointment please contact our reception team in person or on the phone. Appointments for the Luton extended access service cannot be booked online.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: SystmOnline
use the SystmConnect service
phone us on 01582 481700 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs