Registered Provider

The name and address of the registered provider is Dr Kirti Singh, Malzeard Road Medical Centre, Luton, Bedfordshire, LU3 1BD. Telephone: 01582 481700.

The Building

The building is a partly purpose built surgery, constructed of brick and slate in the 1980s.  It has two storeys and parking is available for patients, the entrance also provides easy access for disabled patients.

Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Malzeard Road Medical Centre) is required to provide to the Care Quality Commission a statement of purpose.

Our Aims and Objectives

• We aim to ensure high quality, safe and effective services and environment
• To deliver monitored, reviewed and frequently improving healthcare services
• To provide healthcare which is obtainable to a whole population and create a partnership between patient and health profession which ensures mutual respect, holistic care and continuous learning and training.
• The provision of accessible healthcare which is proactive to healthcare changes, efficiency and improvement and development.
• To improve Clinical Governance and Evidence Based Practice
• To improve Clinical and Non-clinical risk management
• To reduce risk in specific clinical risk areas and facilities
• To improve environment and capacity
• To improve vigilance for unforeseen emergencies
• To optimise performance against key targets and core standards
• To become a patient centred organisation
• To improve services offered to patients
• To improve communication between the surgery and the patients
• To recruit, retain and develop a highly motivated and appropriately skilled workforce
• To develop performance of the workforce
• To ensure effective management and governance systems
• To ensure a robust Information Technology policy to support the business of Malzeard road medical centre.

Registered Activities and Service Types

The registered accomplishments and facility/service types have been arranged by Malzeard road medical centre in agreement with CQC guidance. Services are described under registered activity and Service Type.

The regulated activities under CQC and the services provided by Malzeard Road Medical Centre

• Routine medical checks and general medical services – NHS relevant prescriptions and medications or a private prescription can be issued.
• Treatments of disease, disorder or injury – this can be done by the GPs or the practice nurse
• Foreign travel and immunisation – Foreign travel information is provided by the HCAs and the immunisations are administered by one of the practice nurses.
• Immunisations, e.g. childhood immunisations – which are carried out by our practice nurses, baby immunisations are carried out every Friday morning, other immunisations are administered on Wednesday and Thursdays.
• Executive & employee medicals – Our GPs are able to carry out medical report and review for our patients.
• Assessment of employees returning to work after illness – Our GP’s are available to carry out report and reviews for our patients.
• Smoking Cessation – Patient who are willing to stop smoking will be seen by one of our HCAs for an assessment at Malzeard Road Medical Centre.
• Respiratory clinic – Malzeard Road Medical Centre has facilities for spirometry / lung function testing. This is performed by the practice nurse.
• Diabetic clinic – Malzeard Road Medical Centre operates a diabetic checks twice a week carried out by practice nurses.
• Family planning clinic – Our family planning clinic is run by one of our practice nurses. Insertion and removal of the long-acting contraceptive implant (IUCD and Implants Service) by appointment 2pm to 5pm.
• Flu vaccination – At Malzeard Road Medical Centre we offer ‘at risk’ groups the flu vaccine at a certain time each year to protect you against the flu virus.
• Phlebotomy – Malzeard Road Medical Centre offer a morning clinic for fasting blood tests and normal blood tests on Monday,Tuesday Thursdays starting from 9am.
• Midwifery – At Malzeard Road Medical Centre the midwife holds the clinic on a Tuesday morning. They supervise antenatal care, undertake deliveries in hospital and at home where appropriate.
• Ear syringing- Malzeard Road Medical Centre has the facilities for ear syringing.
• Well person checks – These can be carried out with the practice nurse
• ECG monitoring – At Malzeard Road Medical Centre, we offer our patient’s the service of having an ECG onsite opposed to the local hospital
• Cervical screening –­ At Malzeard Road Medical Centre, our nurses are qualified to carry out cervical screening in the form of cervical smears.
• Joint Injections – Our GPs offer a joint injection consultation to allow pain relief for patients.
• Enhanced Services – as per each contract year

Practice Ethos

Our practice ethos is to attempt towards a partnership between patients and health professionals based on the following key aspects:

Mutual Respect

We strive to treat all our patients with dignity, respect, and righteousness. Everyone at Malzeard Road Medical Centre is committed to provide an excellent service. We ask all patients to highlight any disagreements and to offer the same commitment in return.

Holistic Care

We treat ‘patients’ and illnesses. This means that we are just as interested in the physical, psychological, and social aspects of their individual care.

Continuity of Care and the Therapeutic relationship

Building and maintaining a strong relationship between doctors, health professionals, and patients is crucial to the way we work. This is especially so in the management of ongoing problems or long-term illness. In these circumstances we would encourage you to continue seeing the same health professional and wherever possible we will facilitate this through our appointments system. However, if you have a new problem, the doctor or nurse that you normally see is not available, or you would like to see someone else then we would encourage you to see any of the doctors or nurses at the practice.

Learning and Training

We have been a training practice for many years and are dedicated to the training of doctors and nurses all of whom are strictly supervised.

We believe in life-long learning and all the health professionals here and administrative staff experiences an annual appraisal where learning and development needs are recognised.

Date: Tuesday 27^th March 2018